Data Deletion

Last updated: July 23, 2026

This page explains how you can request the deletion of personal information held by Marlins Swim School (“us”, “we”, or “our”), including information we receive when you contact us through Facebook Messenger, Instagram, or our website.

Information We Collect Through Messaging

When you send a message to one of our Facebook Pages or Instagram accounts, we receive and store your name, your profile picture, your Facebook or Instagram user ID, and the content of the messages you send us.

This information is stored in our customer support system so that our team can respond to your enquiry, keep a record of the conversation, and provide continuity if you contact us again.

How We Use This Information

We use this information only to respond to your enquiries, to manage bookings and enrolments, and to provide customer support. We do not sell your information to third parties.

How to Request Deletion

You may request that we delete the personal information we hold about you at any time. To make a request, contact us using one of the following methods:

Email: admin@marlins.com.au
Subject line: Data Deletion Request
Phone: (07) 4954 6188

Please include the name and contact details you used when communicating with us, so that we can locate your records. If your request relates to a message sent through Facebook or Instagram, please tell us the name of the account you messaged us from.

What Happens Next

We will acknowledge your request within 7 days and complete the deletion within 30 days. If we are unable to delete some or all of your information, we will tell you why.

Information We May Need to Retain

In some circumstances we are required to retain certain records, including enrolment, attendance, incident, and financial records, in order to meet our legal and regulatory obligations. Where this applies, we will delete all other information and retain only what the law requires, for only as long as it is required.

Deleting Data Held by Facebook and Instagram

Deleting your information from our systems does not remove the conversation from your own Facebook or Instagram account. To remove data held by Meta, please use the settings within the Facebook or Instagram apps, or visit the Meta Privacy Centre.

Changes

We may update this page from time to time. Any changes will be published on this page with an updated revision date.

Contact Us

If you have any questions about this page or about how we handle your information, please contact us at admin@marlins.com.au or on (07) 4954 6188.